At Autocartly, we prioritize your satisfaction and strive to make your shopping experience seamless.
Please carefully review our Return & Refund Policy below:
30-Day Return Period:
You have 30 days from the date of receiving your item to initiate a return.
Eligibility Criteria:
To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags,and in its original packaging.
A valid receipt or proof of purchase is required.
Return Initiation:
To initiate a return, contact us at support@autocartly.shop
Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
Contact Us:
For any questions or concerns regarding the return process, feel free to reach out to us at support@autocartly.shop
Damages and Issues:
Please inspect your order upon receipt.
Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will promptly evaluate the issue and work towards a resolution.
Exchanges:
For a quick exchange, return the item, and once the return is accepted, make a separate purchase for the new item.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method.
Please note that it may take 8-21 days for your bank or credit card company to process and post the refund.
At autocartly, we appreciate your understanding and cooperation with our Return & Refund Policy. Your satisfaction is our priority, and we are here to assist you throughout the process.
